The following policies apply to all Ultimate Limousine And Car Services customers:
Waiting Time: Waiting time begins 15 minutes after the scheduled pick-up time on departures. After 15 minutes, waiting time is retroactive to the scheduled departure. Waiting time charges are assessed hourly.
Deposits: ANY DEPOSITS will be non-refundable for any reasons, if a cancellation occurs from renter's side.
Cancellations: Cancellations must be made to a live operator within thirty days prior to reservation unless it is weather or flight related to obtain a refund . E-mail or voice mail cancellations are NOT valid and you may be charged. When you cancel a reservation please make sure that you receive an email cancellation notice which will show your cancellation number, time you cancelled and date. This will assured you that your cancellation was accepted as per our cancellation policy and you will not be charge in FULL PRICE AS CONTRACTED.
Smoking: There is no smoking in any vehicle. Any passenger found smoking in the vehicle will be asked to extinguish the cigar/cigarette, and Customer will be subject to a $100 charge for each incident. In the event of any physical damage to the limousine caused by Customer or any passenger, there will be a minimum additional charge of $300.00 for the repair.
Additional Charges: There will be an additional charge for excessive soiling of $300.00 in any vehicle for cleaning and sanitizing.
Other : Ultimate Limousine & Car Services will not be liable for circumstances beyond its control including weather, road conditions and breakdowns. Ultimate Limousine & Car Services reserves the right to substitute a vehicle in the event, for reasons beyond our control, is unable to perform under this agreement, its liability is limited to making up lost time at a mutually agreed date, and shall not exceed that or of the deposit paid. Please be aware if cancellation is made there will be no refund of deposit monies. Ultimate Limousine & Car Services assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle. Be sure to ask if there are any items prohibited from being brought in to the vehicles, this is your responsibility. While every effort is made to ensure specified times are met, if the limousine is late in excess of 30 minutes due to unforeseen traffic, uncontrollable weather conditions, or other circumstances beyond our control, the customer has the option to cancel the service and receive a full refund on the unused portion of the trip. However, if the clients chooses to still take the service, then no compensation may be claimed. Ultimate Limousine & Car Services will not be held responsible for any injuries caused by alcohol consumption, intoxication or failure to wear a seat belt. All vehicles are equipped with proper safety precautions and exceed the State of Rhode Islands requirements. Concerning the safety of children we do not provide in our service child seats as per DOT every child must be in their own seat. It is the responsibility of the renting party to insure that children are looked after before during and after transport. The Limousine service will not be held liable for a child not in proper restraint equipment and or any injury that my occur from it not being used properly. Please plan ahead and use common sense.
Additional Charges: There will be an additional charge for excessive soiling of any vehicle.
Ultimate Limousine & Car Services reserves the right to cancel any service without refund if the chauffeur or the office feels the renting party or any one member of the renting party is endangering the rest of the said party and/or if the renting party is in possession of any illegal substances. Absolutely no Minors will be allowed to have possession of any kind of alcohol and/or illegal substances. There is no smoking of any kind allowed in any of the
vehicles. The service can be cancelled without refund. There are no exceptions.